The Realreal Temporary Closure (2024)

FAQs

What is The RealReal controversy? ›

In the filing, Chanel alleged that The RealReal sold at least seven counterfeit Chanel bags on its website, challenging The RealReal's claim that its in-house luxury experts authenticated each item as genuine Chanel products.

While it reported a net loss of $168 million for the year on revenues of $549 million and $1.7 gross merchandise value, the loss gap narrowed from $196 million last year, so the company is finally moving in the right direction.

Despite leadership changes and financial losses, The RealReal remains resilient, buoyed by increasing consumer interest in sustainable luxury consumption. The recent disclosure of improved financial performance, marked by positive adjusted EBITDA and reduced debt, underscores the effectiveness of its strategic pivots.

(iii) If an Accepted Item has not been Sold by the end of the Consignment Period, We will contact You and, at Your option and Our expense: (A) return the Accepted Item to You, in accordance with the terms of the Return Policy, or (B) re-purpose or donate the item to a charity of Our choice.

Revenue guidance for the next quarter missed analysts' estimates, and the full-year guidance was dropped. In addition, the company continued to burn cash. Overall, this was a mediocre quarter for The RealReal.

TRR expects the highest standards of ethical conduct in all of our endeavors. Supplier shall always be ethical in every aspect of its business, including relationships, practices, sourcing, and operations.

About The RealReal

The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with more than 36 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items.

RealReal's analyst rating consensus is a Moderate Buy. This is based on the ratings of 5 Wall Streets Analysts.

“In the fourth quarter of 2023, The RealReal delivered positive Adjusted EBITDA and positive free cash flow. These are historic milestones and firsts for the company since our IPO in 2019. Our strategic shift to re-focus on the consignment business is delivering strong progress in our results.

John Koryl has served as our Chief Executive Officer and as a member of our board of directors since February 2023.

What percentage does The RealReal give you? ›

We handle everything from expert authentication, copy writing, and photography. Thanks to 25+ million shoppers items sell faster on The RealReal. Earn up to 85% of the sales price. That's 3 times more than other resellers.

To return eligible items, you must request a return within 14 days of in-store purchase or original shipment date, and return the item(s) within 21 days of in-store purchase or original shipment date. Items received after 21 days may be eligible for consignment (excluding beauty).

When you trade your items, you will receive payment upfront (within two weeks) in the form of The RealReal site credit. When you sell your items, you will receive payment upfront (within two weeks) by direct deposit.

Yes. Once an Affiliate hits $600 in earnings for a calendar year, we are required by the IRS to report that income via a 1099 form. We will collect your tax information before making your first payment.

How much commission do they take? They give you a straight forward buyout price. You get 70% of the sale price. Handbags priced over $3,000 you will receive 85% of the portion of the selling price above $3,000.

The RealReal has struggled with selling counterfeits, was sued by Chanel and settled an $11 million dollar class action– which had been led by one of their own investors.

The RealReal was founded in 2011 by Julie Wainwright, an e-commerce entrepreneur.